Constructive Criticism Helps Organizations: For Example, Us
Last week we received an email here at AboutUs.org complaining. Great, right? Yes!
The email said something to the effect of “You’re claiming to help businesses promote themselves and yet your pages are noindex, nofollow.” I wrote back to ask where this person was seeing this. He wrote back with a url to the pagename and a snippet of code for a meta tag with noindex, nofollow in it. I poked around a bit and found the same code on all our pages! Panic! Oh, no!
I went to our software developers and asked if this was as big a problem as it seemed, and they said, yes, we’ll drop everything to fix it. In an hour it was fixed. Yay!
To say thank you to the person that brought this problem to our attention, we put a free ad for My Web Office Solution on Category:Small_Business_Technology. Thank you!
April 20th, 2008 at 7:38 am
As a long time user of your pancake product you must know I will never use this product again. After trying to find directions in English ande finding ytour would rather cater to Spanish speakiong people, I know where we who are native born Americans stand with your company.
To bad. but I am forced to go to another product. As a Sr. Citizen, I will spread the word to all who attend all of my activities.
Good-by.
George Brenner
April 20th, 2008 at 9:10 am
Hi George. I can help route this complaint to an appropriate place, but I need to know which company you are trying to reach. This is AboutUs.org, a website about websites.
April 21st, 2008 at 8:01 am
Mr. Brenner:
We’re sorry to hear you don’t want to use AboutUs any more. As to your reasons, I feel bad saying this, but I can’t figure out for the life of me what you’re talking about. I’m looking around and - my oh my - what a lot of English to be found! Is the mere fact that there is Spanish on the site what disturbs you? If so, you’ll pardon me if I forgo an apology. But if there’s any way we can help you figure out how to use our product better, you need only tell us and one of our folks will be gladder than glad to help out. If not, we wish you the best of luck elsewhere.
April 23rd, 2008 at 9:38 am
Good grief. For some reason I thought he was saying AboutUs was a “pancake product.” (As in, thin, of marginal utility.) He’s talking about actual pancakes. Well, a strike for the new guy.