The results are in!

Here at AboutUs.org we are always looking for (and working on) ways to improve our website and service. Recently we sent out our anonymous customer satisfaction survey to clients of our Deluxe AboutUs Article service whose articles were spotlighted in May and June. Thanks to everyone who participated! I’m happy to report that when asked “On a scale of 1-10 how likely are you to recommend the AboutUs service?” more than 85% gave us a 7 or better, and more people selected 10 than any other number.

The most valuable part of the survey results are the comments that we received. Here are a few about their experience and why they chose our service:

• “It is a must have for any company needing an online presence. Other online competing services to AboutUs just weren’t feasible. It is outstanding service and quality at a very reasonable expense. I am very pleased with the instant and long term effect of our AboutUs experience. Thank you all!”
• “I had an amazing experience with AboutUs and our writer. He showed extreme care and attention to detail to make our article very impressive.”
• “Very efficient and professional process. Final article was very well done.”
• “AboutUs website quality is obvious. Having a team member working for me was a great luck and amazing experience. there is no way I could do that by myself without the help of your professional team.”
• “AboutUs is highly recommended and we endorse your services! Thanks again! Please notify me if there are anymore products or services that you may offer. Thank you!”
• “As a small business, I needed an affordable way to reach prospective customers.”
• “By every measure, I’ve found AboutUs to be a high quality site and organization. There is no question that my business page on AboutUs has given my company extra visibility and credibility in the search engines. The site tools are great, easy to use and learn. I paid for a Spotlighted Article (Deluxe AboutUs Article) and worked with Mehr Asalm. She was wonderful and I was very satisfied with the results and her professionalism. I’d decided that it was important for my business to have a quality article on AboutUs but I knew it was unlikely I ever find the time to develop it. By purchasing the article writing service I was able to get it done quickly and be certain I had the most professional page possible. Paying for it also forced me to focus on it. Paying for Mehr Asalm’s expert assistance was well worth the time I saved.”
• “well written article, and when people google search me it shows up near the top”
• “Although when I purchased the page rank was average I thought that in time it would become much better and therefore be a valuable link to our site. We do get about 20-30 referrals a month from the AboutUs article, which is great.”
• “very good writers, like Saad“
• “the staff were helpful and informative and very patient with me. It was a real learning experience”
• “Trying to increase search engine optimization. For example, I know that we would more likely get solid clicks via an organic click in google versus an ppc ad.”
• “It looked like a great value. I couldn’t create a page for myself at that price.”
• “Speed, customer service, suggestions, personal touch”
• “Very professional and were easy to work with through the process. Very easy to contact.”

My favorite comment was in response to the question “How could we improve the service?”:

• “Near perfect leave it alone.”

We greatly appreciate the feedback and we will continue to improve our service. If you have any thing that you can tell us about how we’re doing or how we could do better please contact us. And if you’d like to boost our egos and tell others about your experience we’d be happy to include your comment on our testimonials page.

If you’d like to learn more about the service that these comments are all about go here and check out the articles we’ve created to help people promote their websites on the AboutUs wiki. Also, feel free to give us a call at 1.800.AboutUs or +1.503.488.5763 and press 1.